I am not usually a complainer really. However, today I just have to vent a bit. I was supposed to have lunch with a friend today, but that didn’t work out. Ok, I got stood up, if you must know. After waiting and smelling the yummy food, I was quite hungry on the drive home and decided to just pick something up. Fast food, you know. Fast food, by the very nature of it’s name, should be fast. However, it was not.
I wrote this letter, and because I am still irritated, I thought I would post it here.
I’m not usually a complainer, but the service today was absolutely terrible. I waited in the drive thru line for 10 minutes. I would have left, but I was boxed in by other cars. When I got up to pay, the person taking the orders got my change wrong, and I had to correct him. There was no apology, no service with a smile,or even a “Sorry for the wait.”
More waiting to get from the first window to the second window. Really? Can we not get a few more employees?
At the second window, the girl handed me my food bag, but not the drink. I waited at least 60 seconds while she tried to get my diet coke. She did say sorry, at least, and that the machine wasn’t working.
In my opinion, this kind of service is absolutely not acceptable. My food was no longer hot, and I had wasted 10 minutes.
As I was sitting there waiting for my drink, I dialed the 800 number on the window for comments about my service. The number that says to call anytime, 24 hours a day. I was put on hold. I live 5 minutes away, and talked to a live person just as I got to my driveway. The live person told me that the number I called does not support the McDonald’s location I was calling about. Really?
You don’t need to contact me about my experience, unless you are offering me my money back.
Harsh? Yes, probably. But I can’t be nice ALL the time, now can I?
So, no, I’m not angry. I just thought I should share my experience as a warning.